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Job Detail


Help Desk Analyst

Direct Hire

Mission, KS

Posted on Dec 6, 2017

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The Service Desk Technician reports to the Service Manager and provides continual on-the-job training, a team environment where your contributions are valued and you are encouraged to expand your skill set, and a rapid development environment for career advancement. As a part of the Service & Support team, the primary responsibility of this position is to assist users in a professional, courteous and efficient manner. This includes taking phone calls, responding to help tickets, leveraging remote assistance tools, and providing in-person or on-site assistance, if applicable.

Troubleshoot and/or install, configure and setup workstations, peripherals and software
Provide support according to standards and guidelines from initial response to closure
Document, track and monitor issues to provide an exceptional client experience
Collaborate with 3rd party vendor affiliates
Manage escalations and identify pain points to provide proactive solutions
Adapt to situations and changing scenarios to grow knowledge and capabilities
Leverage, update and create documentation to facilitate business technology best practices
Detailed utilization and time tracking
Other duties as assigned

Technical Skills
Microsoft Windows 7 & 10
Microsoft Office Suite and collaboration tools
Microsoft O365 account and access administration
Active Directory user administration
Anti-virus and remote monitoring solution support
Mobile Device Management deployment and administration
Ticketing system and remote access tools utilization

Position Requirements
High School Diploma (Preferred: Associates Degree, or higher, in Information Technology or related field)
MCSA: Windows 10 (Or commitment to complete within first 6 months of hire)
1 Year IT or Help Desk experience
Effective written and oral communication skills
Ability to prioritize and manage multiple tasks concurrently
Driven and motivated team player
Ability to do physical work as needed for setup and deployment of hardware

Hours & Travel
This is a paid full-time (40 hours/week, non-exempt) position. Our hours are 7am-6pm, with the possibility of off-hours shift work. ~10% local travel to client sites.

We offer comprehensive, company-subsidized, benefits, including: paid time off, health, dental and vision coverage, flexible spending and health savings accounts, telemedicine, life insurance, disability benefits, 401k, and other additional benefits – all manageable via our employee portal.

GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran’s status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.