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Technical Support Specialist

Contract To Hire

Bentonville, AR

Posted on Dec 10, 2017

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Job Description:

Technical Support Specialist 

Testing/troubleshooting and repair of android devices.  

Ideal candidate - CCNA or CWNA or can have direct Android Device Troubleshooting experience.

  • Provide guidance to their peers all under little guidance
  • Ability to meet SLA’s for all interactions, including but not limited to tickets, calls, IMs, and emails
  • Technical ability to comprehend and work with both customer and internal engineers
  • Troubleshoot wired networks including port configurations
  • Setting up and troubleshooting wireless networks
  • Ability to quickly assess an escalated impacting issue involving multiple products and solutions, and provide a resolution or recommendation for a resolution based off the Level 1 troubleshooting of others.

Job Requirements: 

Qualifications: 

  • H.S. Diploma or equivalent experience
  • Self-motivated, ability to work in stressful situations
  • Multi-task, ability to communicate effectively
  • Provide guidance to peers
  • Must have knowledge and experience setting up and troubleshooting wireless networks.
  • Must have knowledge and experience with mobile clients including flashing OS and updating remotely.
  • Android experience
  • Knowledge and experience with networks, wireless and mobile clients
  • Project Management and Coding/Development are a plus.


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GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran’s status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.