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USPS-ITO Service Delivery Consultant IV, Public Trust or Secret Clearance|Tier II

Contract

Suitland-Silver Hill, MD

Posted on Jan 7, 2018

Description:
NGEN-Field Services Technician (secret clearance)

Position provides direct desk-side support to the customer, troubleshoots and repairs IT devices.
Under general direction, applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. Defines scope, plans and deliverables for assigned projects. Collects, identifies, defines and organizes detailed user and information technology requirements.
Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Confirms and prioritizes project plans and deliverables with the customer. Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions. Understands and uses
appropriate tools to analyze, identify and resolve business and or technical problems. Applies metrics to monitor performance and measure key project criteria. Prepares system documentation.
Establishes and maintains security, integrity and business continuity controls and documents. Participates in special studies.
Stays current on emerging tools, techniques and technologies.
Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects.
4-9 Years of experience in Information Systems. Experience with Microsoft Windows OS, versions 7, 8, 10, HP Service Manager, Remedy, or similar Service/Help Desk ticket management software, and basic network troubleshooting.

Experience with Microsoft Windows OS, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting.
SECRET clearance (SSBI preferred)

Basic network troubleshooting (TCP IP)
DoD 8570:
A+ Certification on hand on first day. (Could accept Network +, Security +, or CISSP)
NMCI experience or knowledge preferred
Excellent customer service / customer interaction skills
Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling



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GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran’s status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.