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USPS-NGEN-Enterprise Service Desk Specialist Jr, Secret Clearance|Tier I

Contract

Norfolk, VA

Posted on Jan 17, 2018

Description:
Provides remote support and request fulfillment for computers, printers, mobile devices, and peripherals support. Experience with Microsoft Windows OS, versions 10, 8 and 7. Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. Experience with Remote Desktop. Experience with Hardware/Software troubleshooting. Experienced in basic network troubleshooting (TCP IP). Excellent customer service / customer interaction skills. Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, and mobile device). Experience with IT information assurance and cyber-security. Experience with Active Directory, and File Share permissions. Qualifications High school education or equivalent (GED). Requires (1-4) years of related experience in information systems, or equivalent combination of experience and college level education. Active Secret (or higher) DoD Security Clearance or Interim Clearance. Valid DoD 8570: A+ce Certification, Network +ce, or Security +ce. Please attach candidates 8570 certification, resume, and the Service Desk Technical Questionnaire when shortlisting your candidates. 


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GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran’s status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.