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Job Detail


Desktop/Workstation Technician


Kansas City, MO

Posted on Jun 11, 2018

Summary: Supports internal customers for information technology hardware and software needs for personal computing devices (desktop support).

•Respond to customers in a timely manner to resolve incidents and change orders related to hardware and software in systems supported by company. Update and record all activities in the incident management tool.
•Work directly with support staff and IT management to determine best course of action for incidents and document and communicate diagnostic steps to build an enterprise desktop support knowledge base.
•Maintain asset management processes with other general offices and data centers. Maintain imaging processes and remote staff.
•Provide support for MS Office products, desktop support issues, and printer issues.

Experience Preferred: 1 year of computer hardware and software deployment, trouble shooting and repair

Required Education:
Associate's degree (A.A.) or equivalent from two-year college or
technical school Computer Science Associate's degree (A.A.) or equivalent from two-year college or technical school Information Systems
Preferred Education: Bachelors Degree

Skills: Keyboard Skills (Typing, data entry, etc.)
Microsoft Windows
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft PowerPoint
Ability to work with minimal supervision
Strong interpersonal skills

Communication Skills: Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of
the organization
Writing Skills: Ability to write simple sentences, paragraphs and correspondence

GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran’s status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.