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Job Detail

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Product Specialist

Contract

Kansas City, MO

Posted on Jun 12, 2018

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Required Languages
• Fluent in both English and Spanish

Position Summary
The Product Specialist supports products and applications internal throughout their lifecycle. This is an exciting opportunity to manage tactical execution in a role connecting business operations, technology solutions and the end-user experience. To be successful, the Product Specialist must possess skills in technical troubleshooting, business analysis, data analysis, vendor management and project management. The ideal candidate is passionate about advocating for products and optimized business process across business and IT, consistently striving to achieve the best end-user experience.
Education
Bachelors of Science in Business, IT or other related field of study, or equivalent experience
Preferred Experience
3 years of experience in a customer facing role
2 years of experience in working with third party vendors
2 years of experience in project management or business analysis

Job Duties
Manage production support and act as the SME for assigned applications and products; champion change requests to improve usability and system performance.
Management of all tickets including Change, Incident, Problem and Request tickets.
Responsible for troubleshooting incident and problem tickets while coordinating resolution efforts between company and the vendor.
Prioritize small enhancements, working with application specific resources to deliver solutions while maintaining a cadence of regular updates to business stakeholders.
Provide day-to-day vendor relationship support including tracking timely completion of production tickets and adherence to service agreements.
Consult with business teams, IT and vendors to gather requirements on new features related to the product roadmap.
Project management, overall risk and issue management as needed for smaller projects and scheduled system releases.
Collaborate with IT project managers and business analysts on cross-functional projects, researching vendor or application impact to the business.
Provide end user support and training on use of applications
Execute on plans to maintain system health and work in partnership with delivery teams to obtain necessary details to insure resource availability and task completion.
Research product, market, business and competitive trends to identify opportunities for product or system growth.


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GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran’s status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.